Frequently Asked Questions
Last updated on 14/3/2024
Hotpay is a digital platform that allows you to purchase gaming cards, gift cards, and digital products instantly. Our app provides a secure and convenient way to buy digital content for various gaming platforms and online services.
Making a purchase is simple: Browse our products, select the item you want, choose your payment method, and complete the transaction. You'll receive your digital code instantly via email and in your account dashboard.
We accept various payment methods including credit cards (Visa, Mastercard), debit cards, mobile wallets, and bank transfers. All payments are processed securely through encrypted channels.
Digital products are delivered instantly after successful payment. You'll receive your codes immediately via email and they'll also be available in your account dashboard for future reference.
Due to the digital nature of our products, refunds are generally not available once codes have been delivered. However, if you experience technical issues or receive an invalid code, please contact our support team immediately.
You can redeem your loyalty points by visiting the "Redeem Gifts" section in your account. Browse available rewards, select the item you want, and use your points to get it for free or at a discounted price.
